Refund Policy

Carvac offers a 30-day money-back guarantee on Carvac+ subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of the original order date. This applies to your first purchase of a given plan; renewals may be refunded at our discretion under the same window from the renewal charge date.

To request a refund within the 30-day window, visit paddle.net and follow Paddle's refund request process. Paddle is our online reseller and Merchant of Record, so all payment, billing and refund requests are handled through them.

If you need help locating your order or have trouble using Paddle's refund process, you can also email us at carvacescape@gmail.com with your order email and approximate purchase date.

Approved refunds are returned to the original payment method by Paddle. Processing usually takes 3–10 business days depending on your bank.

You can cancel a Carvac+ subscription at any time from the in-app "Manage subscription" button, which opens Paddle's customer portal. Cancellation stops future renewals; existing access continues until the end of the paid period unless you also request a refund within the 30-day window.

This policy is offered in addition to any rights you have under applicable consumer law, including the Australian Consumer Law and, for EU/UK customers, statutory withdrawal rights. Nothing in this policy limits those rights.

Carvac · carvacescape@gmail.com